Social media goes far beyond marketing

Social media goes far beyond marketing

In the business world, social media has become an incredible channel for brand development and customer service. It’s an easy way to keep in touch with customers and creatively market your products or services. And companies are starting to digest these statistics and leverage the role of social media in the lives of its customers.
Although social media fits perfectly into an effective marketing campaign, it can be used for much more than that, such as:

Customer service

While traditional support channels hide the client behind the interaction, leaving him with only an email address or phone, social media support is a real glimpse of life of its customers. It can serve as a fantastic customer service tool that adds transparency and humanity, what your customers most appreciate. The questions are often answered in the eyes of everyone, leaving little room for bad answers and unresolved problems.

Customer engagement

When you are in the mind of someone, most likely to influence your next purchase plan. Therefore, offer rewards through social media, create contests and incentives for people to do “check in” to your site or offer coupons in exchange for likes and other actions is one of the best ways to use social media for business.

Product Development

User reviews can be strong influences to launch their products. Listen to what people say and incorporate the best feedback on your business script / product. Customers will appreciate its impact and you will likely offer a more constructive criticism later. Also, what is the best way to improve their products and generate new ideas to know what your audience really wants?

Networking

It has never been so easy to interact with other professionals and make highly personal connections that bloom and last than with social networks these days. LinkedIn, for example, is a place where there is room for any type of business.
If you use your full potential in social media can drive success creatively and with little cost to your company.